Refund Policy

Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product purchased through Sarrah Jewels. Under this policy:

Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the order has already been processed for shipping or is out for delivery. In such an event, you may choose to reject the product at the doorstep.

Sarrah Jewels does not accept refund or exchange requests once the product has been delivered, except in cases where the product received is damaged, defective, or materially different from what was ordered.

A clear, unedited parcel-opening video is mandatory to raise any request regarding damaged, defective, or incorrect items. Requests without a valid opening video will not be entertained. This video must clearly show the sealed parcel being opened and the product condition.

Any such request, along with the parcel-opening video, must be reported to our customer service team within 24 hours of delivery. The request will be reviewed and an appropriate resolution, replacement or refund will be provided once our team has verified the issue and the video evidence.

In case you feel the product received is not as shown on the site or as per your expectations, you must notify our customer service team within 24 hours of receiving the product, along with the parcel-opening video. Our team will review the complaint and take an appropriate decision.

In case of any refunds approved by Sarrah Jewels, it will take 7 business days for the refund to be processed and credited back to you.

For any queries, please contact our customer service team at 9925278343.