Refund policy

Refund and Cancellation Policy

This policy outlines how you can cancel an order or seek a replacement for a product purchased through Sarrah Jewels. Under this policy:

Cancellations will only be considered if the request is made within 24 hours of placing the order. However, cancellation requests may not be entertained if the order has already been processed for shipping or is out for delivery. In such an event, you may choose to reject the product at the doorstep.

Sarrah Jewels does not offer refunds. Replacements are provided only in cases where the product received is damaged, defective, or materially different from what was ordered.

A clear, unedited parcel-opening (unboxing) video is mandatory to raise any request regarding damaged, defective, or incorrect items. The video must be recorded continuously from the moment the sealed package is opened and should clearly show the package from all sides (360° view). Requests without a complete unboxing video will not be entertained.

Any such request, along with the unboxing video, must be reported to our customer service team within 24 hours of delivery. Once the claim is verified and the damaged/defective item is received back by us, a replacement will be shipped to you, to be received within 7 working days.

In case you feel the product received is not as shown on the site or as per your expectations, you must notify our customer service team within 24 hours of receiving the product, along with the unboxing video. Our team will review the complaint and take an appropriate decision.

For any queries, please contact our customer service team at 99252 78343.