Returns & Exchange

Return & Damage Claim Policy

We take great care in packaging and quality checking every order before dispatch.

Damage Claims:

* An unboxing video is mandatory for any damage or missing item claim.
* The video must be recorded continuously from the moment the sealed package is opened and should clearly show the package from all sides (360° view).
* Claims without a complete unboxing video will not be accepted.
* Any damage or missing item must be reported within 24 hours of delivery.

Returns & Exchanges

Sarrah Jewels does not offer refunds. Replacements are provided only in cases where the item received is damaged.

• An unboxing video is mandatory for any damage claim.
• The video must be recorded continuously from the moment the sealed package is opened and should clearly show the package from all sides (360° view).
• Claims without a complete, unedited unboxing video will not be accepted.
• Any damage must be reported to us within 24 hours of receiving the parcel, along with the unboxing video as proof.

Once your claim is verified and the damaged item is received back by us, a replacement item will be shipped to you, to be received within 7 working days.

Products must be unused, in their original packaging, and returned to us before a replacement is processed.

By placing an order, you agree to the above policy.